Lumen is fast and easy to use. Our department has successfully used Lumen on our computers in our patrol cars as well as on our mobile phones. We are able to share data, including narratives, with other agencies, and Lumen is valuable for all levels of the organization. The staff supporting Lumen is top notch. From a simple question about query design, to a complex data configuration change, it is a pleasure to work with the Lumen support team. I appreciate that they actually listen to our suggestions and concerns on how to improve the user experience. We have experienced rapid turnaround on our requests and the Lumen staff shares improvements with other user agencies. The Lumen staff understand the high standards and unique needs of law enforcement and are able to deliver a product that has benefits for all agency personnel.

We were tasked to find an individual at his home.  The address we got was old, however, and he no longer lived there.  A quick Lumen search from my MDC for his name showed me that he had a different address, but it only showed up in a narrative and had not been updated in his master name record.  Thanks to Lumen, we were able to track him down.

“We were working on a domestic violence case with a stolen handgun. According to the victim, the suspect put the stolen handgun in the victim’s mouth and pulled the trigger, but luckily, the gun did not fire.

We knew the circumstances surrounding the theft of the handgun, but did not know the specific case. I searched Lumen for cases involving some of the specifics of the case and within 30 seconds I was reading the theft case report from another agency.

This allowed us to validate the victim’s side of the domestic violence story, help another agency solve a weapons theft, and charge a suspect.”

I was working a graffiti case where the same tag had been seen repeatedly across the city. With Lumen, I was able to do a search for the tag and instantly see all of the incidents where it showed up. Reading through the results in Lumen, I figured out that an officer on an unrelated case had actually made contact with what was most likely our guy – his roommate mentioned that he was a tagger and even told the officer his tag. With that one search, we were able to close 36 cases. I even called up two other agencies whose cases showed up in my Lumen search and they were able to close out their cases also. This would have been impossible without Lumen.